Return Policy: Items purchased from our website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached (and in original packaging) can be returned within 14 days of purchase for a refund to your original payment method or a store credit! 💕

 

Refund Processing: We collect and process returns every Wednesday at 8 AM. So, make sure your return reaches us by Tuesday to get it sorted out that week. If it arrives after Tuesday, don't worry - it'll be in line and processed the next Wednesday. Once we've got your return and it meets our return conditions, you will receive an email stating this has been processed. Please allow up to 5 business days for your refund to make its way back to your original payment method!  💸

Need your return handled sooner? No problem! 💞 Just get in touch with proof of postage, and we'll do our best to speed things up for you! 🫶

 

Final Sale: Items marked as Final Sale are not eligible for return unless your item is damaged upon receiving it or we have accidentally packed the incorrect item. Please contact customer care at info@mia-swim.com and we will try to organise a replacement of the item if possible!  

 

For information on refunds processed to Clearpay, click here 💕

 

HOW DO I RETURN?

 

Step 1: Complete the returns form included in your package. Don't forget to add your order number, the item(s) being returned, and the reason for the return.

 

Step 2: Once you’re all set, pop your parcel (in its original packaging) back to us at:

PO Box 381,

Lytham St Annes,

FY8 9ND.

 

Step 3: Keep an eye on your inbox! We’ll shoot you an email once we’ve received your return. 🫶 

 

Why a return might not be accepted: First things first, make sure to complete the return form! Without it, we won’t be able to accept your return and it’ll swim right back to you. Plus, to qualify for a refund, your items must be in tip-top shape—unworn, unaltered, unwashed, and still in their original packaging. Keep those tags and hygienic seals attached! 💖 Oh, and any makeup marks or other signs of wear will be considered, well, worn! Remember, we want to ensure you’re happy with your purchase, but we gotta stick to our return conditions.

 

When it comes to returning your items, the choice of courier is all yours! We do recommend picking one with tracking services so you can stay in the loop on your shipment's journey back to our warehouse. 📦📍

Just a quick reminder: we're not responsible for returns that get lost or damaged in transit, so make sure to choose wisely! 😉

 

Return Cost: Our returns process comes with a little fee!! 💕 Return shipping costs are on you, unless the item is faulty. Also, just a heads-up, the shipping cost from your original order is non-refundable! 🫶

 

 

  

HOW DO I EXCHANGE?

 

Exchange Policy: Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached (and in original packaging) can be exchanged within 14 days of purchase! 💕

Get in touch: Need to initiate an exchange? No problem! Just send us an email at info@mia-swim.com and include your order number. We’ll get back to you with all the details you need. 🫶

 

Exchange Costs: Want to exchange an item for a different size or style? We've got you covered! Place a new order for the size or style you want, and we’ll send you a complimentary free express return label for your original item. It’s that easy! 🌴✨

 

Exchange on Exchange: If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. FYI!! We are not able to offer a second exchange. 💞

 

Why an exchange might not be accepted: Please ensure your items are unworn, unaltered, and unwashed. They should be kept in their original packaging, with all tags and hygienic seals attached as purchased. Please note that any makeup marks or other signs of wear will be considered as worn items. We reserve the right to refuse returns or exchanges on items that do not meet these conditions.💕